---
title: "Assigning Agent Skill Levels in 8x8 Contact Center"
slug: "assigning-agent-skill-levels-in-8x8-contact-center"
updated: 2026-05-17T17:35:10Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/assigning-agent-skill-levels-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Assigning Agent Skill Levels in 8x8 Contact Center

## Objective

Assign agent skill levels in 8x8 Contact Center.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center
- Queues

## Procedure

Agents working in Contact Center are assigned skill levels to serve a queue. The skill level determines the routing of interactions within a queue. Contact Center attempts to direct interactions to an agent with a higher skill level before directing them to an agent with a lower skill level.

1. Log in to **Configuration Manager for Contact Center**.
2. Go to **Agents**.
3. Select **Edit** (pencil icon).
4. Go to the **Queues** tab.
5. Select the **Skill Level** for the selected queue.
6. Select the desired value for the skill level of agents to serve the queue.![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/19311)
7. Select **Save**.

You can also assign skill levels by navigating via the **Queues** option in the **main navigation menu**.

## Additional Information

Skill levels are represented with ten numerical values ranging from 10 to 100, in increments 10 (10 is the lowest level, and 100 is the highest).