---
title: "Audit Management Generate Archive Not Working in 8x8 Admin Console"
slug: "audit-management-generate-archive-not-working-in-8x8-admin-console"
updated: 2026-05-17T17:49:24Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/audit-management-generate-archive-not-working-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Audit Management Generate Archive Not Working in 8x8 Admin Console

## Symptom

When attempting to generate an archive on 8x8 Admin Console's Audit Management page, the option is grayed out and clicking on it does nothing.![GenerateArchiveGrey.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6917?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A33Z&se=2026-11-03T23%3A40%3A33Z&sr=c&sp=r&sig=Sca3WYl9HCwHcWiXHkviTfEoRkG3cj4RxT34hAizayE%3D)

## Applies To

- Admin Console
- Audit Events

## Resolution

The Generate Archive option becomes active after a Date Range filter and Author filter are applied.

1. Log in to Admin Console.
2. Select Audit Management.
3. Select the Search Filters box.
4. Select Date Range.
  - Select Is.
  - Select one of the preset date ranges or a custom defined range.
  - Select Finish.
5. Select the Search Filters box.
6. Select Author.
  - Select is everyone.
7. Generate Archive should now be active and clickable. ![AuditManagementRequiredFilters.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6918?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A33Z&se=2026-11-03T23%3A40%3A33Z&sr=c&sp=r&sig=Sca3WYl9HCwHcWiXHkviTfEoRkG3cj4RxT34hAizayE%3D)

## Cause

Required filters are not selected causing the Generate Archive option to be non-interactive.