---
title: "Auto Attendant Not Routing to Ring Group Correctly"
slug: "auto-attendant-not-routing-to-ring-group-correctly"
updated: 2026-05-17T17:31:35Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/auto-attendant-not-routing-to-ring-group-correctly"
---

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# Auto Attendant Not Routing to Ring Group Correctly

## Symptom

My Auto Attendant is not routing to my Ring Group correctly.

## Applies To

- Admin Console
- Auto Attendant
- Ring Group

## Resolution

1. **Home** > **Auto Attendants**.
2. To the right of the desired Auto Attendant, select **Edit**.
3. Scroll to **Call Handling Menus**.
4. Under *Main Menu* on the desired schedule, select **Edit Settings**. ![2019-08-21_10-22-58.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13701?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A17Z&se=2026-11-03T23%3A20%3A17Z&sr=c&sp=r&sig=2US%2BhEyX5x6UH1hHgkS3C2d3sRzE2hnB3TJFUsDdD9E%3D)
5. Under *Number of seconds the system should wait before taking next action*, ensure it is set to **3** seconds (and not 0).
6. Click **Save**. ![2019-08-21_10-25-53.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13700?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A17Z&se=2026-11-03T23%3A20%3A17Z&sr=c&sp=r&sig=2US%2BhEyX5x6UH1hHgkS3C2d3sRzE2hnB3TJFUsDdD9E%3D)

## Cause

Having a 0 setting under action does not give the Auto Attendant enough time to correctly pass the call to a Ring Group and will cause the call to hang up. Typically this issue occurs when forwarding to an overflow ring group where the primary ring group is busy.