---
title: "Auto Attendant Not Routing to Ring Group Correctly"
slug: "auto-attendant-not-routing-to-ring-group-correctly"
updated: 2026-05-17T17:31:35Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/auto-attendant-not-routing-to-ring-group-correctly"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto Attendant Not Routing to Ring Group Correctly

## Symptom

My Auto Attendant is not routing to my Ring Group correctly.

## Applies To

- Admin Console
- Auto Attendant
- Ring Group

## Resolution

1. **Home** > **Auto Attendants**.
2. To the right of the desired Auto Attendant, select **Edit**.
3. Scroll to **Call Handling Menus**.
4. Under *Main Menu* on the desired schedule, select **Edit Settings**. ![2019-08-21_10-22-58.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13701)
5. Under *Number of seconds the system should wait before taking next action*, ensure it is set to **3** seconds (and not 0).
6. Click **Save**. ![2019-08-21_10-25-53.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13700)

## Cause

Having a 0 setting under action does not give the Auto Attendant enough time to correctly pass the call to a Ring Group and will cause the call to hang up. Typically this issue occurs when forwarding to an overflow ring group where the primary ring group is busy.