---
title: "Block External Calls and Allow Internal Calls Only in 8x8 Admin Console"
slug: "block-external-calls-and-allow-internal-calls-only-in-8x8-admin-console"
updated: 2026-05-15T18:40:19Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/block-external-calls-and-allow-internal-calls-only-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Block External Calls and Allow Internal Calls Only in 8x8 Admin Console

## Objective

Block all external calls and allow internal calls only. This is commonly used for test or laboratory phones where all external calls should be restricted.

## Applies To

- 8x8 Work for Desktop
- 8x8 Work for Web
- Admin Console

## Procedure

> [!NOTE]
> Note:
> 
> This solution is not viable for organizations with 100+ users.

1. Log in to [**Admin Console**](https://login.8x8.com).
2. Select **Users**.
3. To the right of the desired User, select **Edit** (pencil icon).
4. Under **Call Forwarding Rules**, select **+ Add new rule**.
5. Name the rule Block External Calls.
6. Under *When To Apply This Rule*, select **Anyone**.
7. Under *During What Time*, select **Anytime**.
8. Under *Forward Calls To*, select **No one and play busy**.
9. Select **Save**.
10. Next, set up another rule to Allow Internal Calls, select the extensions that can make calls to this User, and to allow all internal calls add all extensions available.
11. Set the rule to forward calls to "Selected Users" then add the extension you are applying the rule to.
12. Select **Save**.
13. In the list of *Call Forwarding Rules*, drag the rule to **Block All Calls** to the bottom of the list so that it is the last rule.
14. Select **Save**.