Bluetooth Fails to Enable After GTM Configuration Push on Poly VVX 600

Published on May 21, 2026

1 minute(s) read

Symptom

Bluetooth radio fails to enable on Poly VVX 600 after GTM configuration push.

Applies To

Poly VVX 600
Firmware Version 5.4.4 or 5.4.5

Resolution

Restore the phone to factory settings. See How to Reset Poly Phone to Factory Default Settings.
Provision phone to 8x8. See Manually Provisioning a Poly Phone.
Enable Bluetooth. See Bluetooth Not Working on Poly VVX 600.

Cause

The phones lose Bluetooth capabilities due to a firmware bug.

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