---
title: "Bluetooth Fails to Enable After GTM Configuration Push on Poly VVX 600"
slug: "bluetooth-fails-to-enable-after-gtm-configuration-push-on-poly-vvx-600"
updated: 2026-05-21T18:05:11Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/bluetooth-fails-to-enable-after-gtm-configuration-push-on-poly-vvx-600"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bluetooth Fails to Enable After GTM Configuration Push on Poly VVX 600

## Symptom

Bluetooth radio fails to enable on Poly VVX 600 after GTM configuration push.

## Applies To

- Poly VVX 600
- Firmware Version 5.4.4 or 5.4.5

## Resolution

1. Restore the phone to [factory settings](/support/docs/how-to-reset-poly-phone-to-factory-default-settings). See [How to Reset Poly Phone to Factory Default Settings](/support/docs/how-to-reset-poly-phone-to-factory-default-settings).
2. Provision phone to 8x8. See [Manually Provisioning a Poly Phone](/support/docs/manually-provision-a-poly-phone).
3. Enable Bluetooth. See [Bluetooth Not Working on Poly VVX 600](/support/docs/bluetooth-not-working-on-poly-vvx-600).

## Cause

The phones lose Bluetooth capabilities due to a firmware bug.