---
title: "Bluetooth Not Working on Poly VVX 600"
slug: "bluetooth-not-working-on-poly-vvx-600"
updated: 2026-05-21T18:23:25Z
published: 2026-05-21T21:27:00Z
canonical: "help.8x8.com/bluetooth-not-working-on-poly-vvx-600"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bluetooth Not Working on Poly VVX 600

## Symptom

Your Bluetooth device does not consistently work with your Poly VVX 600 phone.

## Applies To

- Poly VVX 600

## Resolution

### Pair the Bluetooth Device

1. Go to **Settings** > **Basic** > **Bluetooth Settings** > **Bluetooth Radio (Off)**.
2. Turn it **On** (a message *Turning BT radio On, Please wait...* will appear for a few seconds).
3. Turn it **Off** (a message *Turning BT radio Off, Please wait...* will appear for a few seconds).
4. Turn it **On** one more time (a message *Turning BT radio On, Please wait...* will appear for a few seconds).
5. Press the **Back Arrow** button.
6. Press **Manage BT Headsets**.
7. On the Bluetooth device, set it to **Pairing Mode**.
8. On the Poly VVX 600, press **Scan**.
9. Once the Poly VVX 600 recognizes the Bluetooth device, select the device and press **Add** (a message *Adding device* will appear for a few seconds).
10. Once the Bluetooth device is added, exit out to the main screen and you will see a Bluetooth symbol displayed in the top-left corner.

> [!NOTE]
> **Note**:
> 
> Every time this phone is restarted, the Bluetooth device will be disassociated, so the workaround steps should be performed again to reassociate the Bluetooth device.

### Update Firmware

One solution is to upgrade the firmware. See [How to Upgrade or Downgrade Poly Firmware](/support/docs/upgrade-or-downgrade-poly-firmware-stuck-on-old-firmware).

## Cause

This is a known issue with firmware versions 5.4.4 and 5.4.5.