---
title: "Bulk Deleting Emails from 8x8 Contact Center Email Queue"
slug: "bulk-deleting-emails-from-8x8-contact-center-email-queue"
updated: 2026-05-17T16:39:09Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/bulk-deleting-emails-from-8x8-contact-center-email-queue"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bulk Deleting Emails from 8x8 Contact Center Email Queue

## Objective

Delete emails in bulk in Configuration Manager for Contact Center.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center
- Emails

## Procedure

You might want to delete emails because you've reached maximum email queue capacity or spam emails are entering the email queue.

1. Navigate to **Configuration Manager for Contact Center**.
2. Select a **User**.
3. Go to **Agent** > **Edit Agent** > **General Tab**.
4. Check the box to enable **Allow agent to Pull emails from queue.** ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e99f12023a4c3a167b27a3254b0e558f3.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A33Z&se=2026-11-03T23%3A40%3A33Z&sr=c&sp=r&sig=Sca3WYl9HCwHcWiXHkviTfEoRkG3cj4RxT34hAizayE%3D)
5. After the email pull, log in as the agent.

> [!NOTE]
> Note
> 
> *Notice that the number of emails waiting in queue has become a link.*
6. Click on the number to pull up the email list.
7. **Select the desired emails** and click **Delete**.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e4174a4bed1b30ede735d798a6ecbc0f7.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A33Z&se=2026-11-03T23%3A40%3A33Z&sr=c&sp=r&sig=Sca3WYl9HCwHcWiXHkviTfEoRkG3cj4RxT34hAizayE%3D)