---
title: "Bulk User Upload Error User VCC License Is Not Available for Customer"
slug: "bulk-user-upload-error-user-vcc-license-is-not-available-for-customer"
updated: 2026-05-14T11:14:55Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/bulk-user-upload-error-user-vcc-license-is-not-available-for-customer"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Bulk User Upload Error User VCC License Is Not Available for Customer

## Symptom

When attempting to upload user information in bulk in Admin Console, you receive an error that reads, *"User.Vcc.License:[VCC License is not available for customer]."*

## Applies To

- Admin Console
- 8x8 Contact Center

## Resolution

Use the Additional Named User License rather than the X Series VCC license.