---
title: "Call Log Not Popping or Very Slow with 8x8 Work for NetSuite Integration"
slug: "call-log-not-popping-or-very-slow-with-8x8-work-for-netsuite-integration"
updated: 2026-05-15T17:41:41Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/call-log-not-popping-or-very-slow-with-8x8-work-for-netsuite-integration"
stale: true
---

> ## Documentation Index
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# Call Log Not Popping or Very Slow with 8x8 Work for NetSuite Integration

## Symptom

Auto Call Log does not pop or is very slow on NetSuite when enabled.

## Applies To

- NetSuite
- 8x8 Contact Center
- 8x8 Work

## Resolution

Raise a support request with NetSuite for resolution. **NetSuite's concurrency limits let you allocate a part of your account's concurrent request limits to specific integrations**. An account has limitations to the number of times requests can be made to the web services and RESTlet. For more information, read Concurrency Limit per Integration.

## Cause

This issue is due to [NetSuite's Concurrency Limit](https://docs.oracle.com/en/cloud/saas/netsuite/ns-online-help/section_164095787873.html#NetSuite-Concurrency-Limits). Only one request may be made against a session at a time.