---
title: "Call Notification Missing When 8x8 Web App Is Minimized in Windows"
slug: "call-notification-missing-when-8x8-web-app-is-minimized-in-windows"
updated: 2026-05-17T16:36:46Z
published: 2026-05-21T21:29:12Z
canonical: "help.8x8.com/call-notification-missing-when-8x8-web-app-is-minimized-in-windows"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Notification Missing When 8x8 Web App Is Minimized in Windows

## Symptom

When users minimize their 8x8 web application (Work for Web, Agent Workspace, etc.), there are no notifications from the browser of new calls or messages.

## Applies To

- 8x8 Work for Web
- 8x8 Agent Workspace

## Resolution

To enable Windows visual pop up notifications for these 8x8 applications make the following changes to the browser and PC settings:

### Windows

1. In the bottom right corner of the tool bar select the Windows notification icon.![Windows_Notification.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/21035(1)?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A57Z&se=2026-11-03T22%3A52%3A57Z&sr=c&sp=r&sig=18Y5sD8fdTWAbl6OCfuQR7SoOZn2XEub7liO4BtK3Qw%3D)
2. Ensure that Focus assist is turned off.![Focus_assist.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/21036(1)?sv=2026-02-06&spr=https&st=2026-11-03T21%3A52%3A57Z&se=2026-11-03T22%3A52%3A57Z&sr=c&sp=r&sig=18Y5sD8fdTWAbl6OCfuQR7SoOZn2XEub7liO4BtK3Qw%3D)

## Cause

Focus Assist is designed to limit notifications sent to the user. Setting Priority only or the setting Alarms only do not include 8x8 inbound call notifications.