---
title: "Call Queue Data Could Not Be Retrieved Error in 8x8 Admin Console"
slug: "call-queue-data-could-not-be-retrieved-error-in-8x8-admin-console"
updated: 2026-05-17T17:53:59Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/call-queue-data-could-not-be-retrieved-error-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Queue Data Could Not Be Retrieved Error in 8x8 Admin Console

## Symptom

When attempting to edit a call queue in Admin Console, you receive an error that reads, "Call queue data could not be retrieved." ![clipboard_ee3170e64d5e758eb9f2538c6e1010fdf.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6435?sv=2026-02-06&spr=https&st=2026-11-03T23%3A21%3A01Z&se=2026-11-04T00%3A21%3A01Z&sr=c&sp=r&sig=ZTwY1JuFIPBbawvy5Wl7sqdF7mPyawiLkwOtJ9PEdnc%3D)

## Applies To

- Admin Console
- Call Queues

## Resolution

Delete and recreate the call queue.

## Cause

This issue can occur when there is a backend mismatch.

## Additional Information

If deleting is not an option, create a case with 8x8 Support.