---
title: "Callback Offer Does Not Ring the Agent Phone"
slug: "callback-offer-does-not-ring-the-agent-phone"
updated: 2026-05-17T17:35:34Z
published: 2026-05-21T21:26:15Z
canonical: "help.8x8.com/callback-offer-does-not-ring-the-agent-phone"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Callback Offer Does Not Ring the Agent Phone

## Symptom

Callbacks offered to 8x8 Contact Center agents do not ring the agent's workplace phone. For example, when a Callback is offered to an agent, the 8x8 Agent Workspace displays the Start button but does not ring the Agent's workplace phone.

## Applies To

- 8x8 Contact Center
- Outbound Phone Queue
- Callbacks

## Workaround

This is a system limitation within 8x8 Contact Center. A possible workaround is to turn on *Interaction Sound*.

1. Log in to the **Agent Workspace**.
2. Select **Menu** > **Profile**.
3. In the Personalization section, **set a sound** for the *Interaction Sound*.
4. Click **Save**. ![InteractionSound.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15277?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A07Z&se=2026-11-03T23%3A39%3A07Z&sr=c&sp=r&sig=E2zUhzKJvM0CMUuEkfZZGrFk2Uwp1R7hFV1f1QUbrQs%3D)

## Cause

This is a limitation of the callback feature.