Callers Unable to Leave Voicemail Messages

Symptom

Callers to an extension cannot leave a voicemail message.

Applies To

• IP Phones

• Inbound Calls

• Voicemail

Resolution

Turn off Announce Only mode.

1. From the phone, access voicemail options.

   • From your own extension, dial 555.

   • From another in-network extension, dial 500.

   • From an outside number, dial your own phone number. During the greeting, press #.

2. Press 6 to toggle Announce Only Mode off or on (listen to audio prompt for confirmation).

3. Press 9 or hang up.

Cause

Announce Only Mode is turned on.