---
title: "Callers Unable to Leave Voicemail Messages"
slug: "callers-unable-to-leave-voicemail-messages"
updated: 2026-05-07T09:16:54Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/callers-unable-to-leave-voicemail-messages"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Callers Unable to Leave Voicemail Messages

## Symptom

Callers to an extension cannot leave a voicemail message.

## Applies To

- IP Phones
- Inbound Calls
- Voicemail

## Resolution

Turn off *Announce Only* mode.

1. From the phone, access **voicemail options**.
  - From your own extension, **dial 555**.
  - From another in-network extension, **dial 500**.
  - From an outside number, dial your own phone number. During the greeting, **press #**.
2. **Press 6** to toggle Announce Only Mode off or on (listen to audio prompt for confirmation).
3. **Press 9** or **hang up**.

## Cause

*Announce Only* Mode is turned on.