---
title: "Calls From Ring Group Going to Voicemail After Ringing Less Time Than Set up in Admin Console"
slug: "calls-from-ring-group-going-to-voicemail-after-ringing-less-time"
updated: 2026-05-17T17:52:53Z
published: 2026-05-21T21:25:00Z
canonical: "help.8x8.com/calls-from-ring-group-going-to-voicemail-after-ringing-less-time"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls From Ring Group Going to Voicemail After Ringing Less Time Than Set up in Admin Console

## Symptom

Calls from the ring group are going to voicemail after ringing less time than set up in Admin Console

## Applies To

- 8x8 Admin Console
- Ring Groups

## Resolution

After you have saved the total time to alert a member to the ring group, make sure that all the users assigned to that ring group have the “no answer call forwarding rules to go to voicemail” the exact amount of time as the total time to alert a member of the ring group.

## Cause

If the users assigned to a ring group have less time set up at call forwarding rules than the timeout of ring group it would affect the behavior of the call flow and the calls may reach the voicemail of the user.

## Additional Information

If the calls are ringing longer than expected, see [Phone Continues to Ring Within Ring Group After Caller Has Left Voicemail](/support/docs/phone-continues-to-ring-within-ring-group-after-caller-has-left-voicemail) to check the issue.