Symptom
My inbound calls go straight to voicemail, even though I have busy, no answer, and outage forwarding rules set to route calls elsewhere.
Applies To
8x8 Work for Desktop
Resolution
Verify that the user does not have DND enabled in their 8x8 Work for Desktop app.
A message box appears at the time of selecting DND in 8x8 Work for Desktop that states selecting this presence status will route all inbound calls to voicemail.
