---
title: "Calls Going to Voicemail Despite Forward Settings"
slug: "calls-going-to-voicemail-despite-forward-settings"
updated: 2026-05-17T17:39:21Z
published: 2026-05-21T21:25:00Z
canonical: "help.8x8.com/calls-going-to-voicemail-despite-forward-settings"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Calls Going to Voicemail Despite Forward Settings

## Symptom

My inbound calls go straight to voicemail, even though I have busy, no answer, and outage forwarding rules set to route calls elsewhere.

## Applies To

- 8x8 Work for Desktop

## Resolution

Verify that the user does not have DND enabled in their 8x8 Work for Desktop app.

A message box appears at the time of selecting DND in 8x8 Work for Desktop that states selecting this presence status will route all inbound calls to voicemail.

![clipboard_ed05f029dbb99524a57a3d480460d43c2.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/13698?sv=2026-02-06&spr=https&st=2026-11-03T23%3A17%3A42Z&se=2026-11-04T00%3A17%3A42Z&sr=c&sp=r&sig=niu1LcuS5QrFsH%2BMl1WN%2BPuRf2j0F0ZUa6dGINLi5%2FE%3D)