---
title: "Can't Leave Comments on Cases in 8x8 Support Portal"
slug: "can-t-leave-comments-on-cases-in-8x8-support-portal"
updated: 2026-05-11T10:51:14Z
published: 2026-05-21T21:27:46Z
canonical: "help.8x8.com/can-t-leave-comments-on-cases-in-8x8-support-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Can't Leave Comments on Cases in 8x8 Support Portal

## Symptom

When trying to leave a comment on cases created from the web platform, you receive an error that reads, *"FeedItemTrigger: execution of AfterInsert caused by: System.EmailException: SendEmail failed. First exception on row 0; first error: EMAIL_ADDRESS_BOUNCED, The target object email address is currently marked as bounced.: [targetObjectId, 0035000001zh3rPAAQ] Class.FeedItemClass.newPostWithAttachment: line 94, column 1 Trigger.FeedItemTrigger: line 34, column 1."*

## Applies To

- Support Portal
- Case Comments
- My 8x8

## Resolution

[Contact 8x8 Technical Support](/support/docs/contact-8x8-technical-support) and reference this article.

## Cause

The listed email is on the bounce list.