---
title: "Cannot Make Outbound Calls in 8x8 Work"
slug: "cannot-make-outbound-calls-in-8x8-work"
updated: 2026-05-17T17:40:09Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/cannot-make-outbound-calls-in-8x8-work"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cannot Make Outbound Calls in 8x8 Work

## Symptom

A new user is created with a new device a common issue and cannot make outbound calls, and in rare cases can only dial internally.

## Applies To

- Admin Console
- Outbound Calls

## Resolution

The numbering plan in Admin Console will need to be updated to your local preference.

1. Log in to [Admin Console](https://apps.8x8.com).
2. Scroll to **Users** section.
3. Click Edit (pencil icon) for the User you want to edit.
4. Scroll down to **External calling permissions tab**.
5. By default, the *Calling country* is set to a North American Numbering Plan. **Change this to your local number plan**. ![2019-03-07_13-20-53.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10615?sv=2026-02-06&spr=https&st=2026-11-03T22%3A39%3A33Z&se=2026-11-03T23%3A39%3A33Z&sr=c&sp=r&sig=bEJjV9eaz8RVto2f3NtoAjYVK0mTKXXNr6hmDSlKDDU%3D)
6. Once this has been changed and saved, perform a few external calls to make sure you are able to dial out successfully.