---
title: "Cellular Assist Not Working in 8x8 Work for Mobile"
slug: "cellular-assist-not-working-in-8x8-work-for-mobile"
updated: 2026-04-17T08:49:06Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/cellular-assist-not-working-in-8x8-work-for-mobile"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Cellular Assist Not Working in 8x8 Work for Mobile

## Symptom

Cellular calls do not complete properly when using the 8x8 Work for Mobile app.

## Applies To

- 8x8 Work for Mobile

## Resolution

Check your settings to ensure cellular calling is properly configured.

### Android

1. Open **8x8 Work for Mobile**.
2. Tap on your profile.
3. Tap **Settings** > **Data and Network Operations**.
4. Tap **Use Carrier Minutes**. ***Note****: If you have not previously added your mobile number, you will need to enter it here.*
5. Ensure that *Use Carrier Minutes* is turned on for **incoming calls** and **outgoing calls**.

### iOS

1. Open **8x8 Work for Mobile**.
2. Tap on your profile.
3. Tap **Settings** > **Data and Network Operations**.
4. Tap **Use Carrier Minutes**. ***Note****: If you have not previously added your mobile number, you will need to enter it here.*
5. Ensure that *Use Carrier Minutes* is turned on for **incoming calls** and **outgoing calls**.

## Cause

This may be due to the app being incorrectly configured.