---
title: "Change an 8x8 Contact Center Agents Interaction Offer Timeout Period"
slug: "change-an-8x8-contact-center-agents-interaction-offer-timeout-period"
updated: 2026-05-17T17:33:09Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/change-an-8x8-contact-center-agents-interaction-offer-timeout-period"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change an 8x8 Contact Center Agents Interaction Offer Timeout Period

## Objective

Change the length of time a call is presented to an 8x8 Contact Center agent before they are put on **Break** status and the call is presented to the next available agent.

## Applies To

- 8x8 Contact Center
- Interation Offer Timeout

## Procedure

1. Log in to **Configuration Manager for Contact Center** as an administrator.
2. Select **Users.**
3. Select the agent for which you would like to make the change.
4. Navigate to **Properties.**
5. There will be a drop down box next to **Interaction offer timeout**. From this drop-down box you can change the length of time a call is offered to an agent.![clipboard_eb6c94440b51987b1c9a8b0b06c8b46a2.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15317?sv=2026-02-06&spr=https&st=2026-11-03T23%3A04%3A33Z&se=2026-11-04T00%3A04%3A33Z&sr=c&sp=r&sig=qhMWrTJPpWljNWATt4JCIMmfBRL%2BAaD8lpjTMwY9eRQ%3D)
6. You can also manually enter a time in this box between 15-60 seconds.
7. Click **Save**.