---
title: "Change Music on Hold in 8x8 Admin Console"
slug: "change-music-on-hold-in-8x8-admin-console"
updated: 2026-04-20T17:01:35Z
published: 2026-05-21T21:25:23Z
canonical: "help.8x8.com/change-music-on-hold-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change Music on Hold in 8x8 Admin Console

## Objective

Use music-on-hold to play recorded music or marketing messages while callers are on hold.

## Applies To

- 8x8 Admin Console
- Music-on-Hold

## Procedure

### Change Music-on-hold

Hold music can only be set at an individual level for users and services, rather than for the whole company or site.

1. Log in to [8x8 Admin Console](https://apps.8x8.com).
2. Click **Users**.
3. Click **the pencil** to the right of the user you wish to edit.
4. Go to **Music-on-hold settings** and click **Change File**.
5. Click **Create Audio Files**.
6. Upload a .au file or call a number to record your music on hold.

### Upload an Audio File

1. In the menu, select **By Uploading an Audio File**.
2. Enter the **Title** of your recording.
3. Click the center of your screen or drag an audio file to the *Upload your Audio File* window.
4. Click **Save**.

### Record an Audio File

1. Click **Create Audio Files**.
2. Select **By Calling a Number to Record**.
3. Enter the **Name** and the **Phone Number** or **Extension** on which you wish to record your initial greeting.
4. Click **Call Now** and follow the instructions.
5. Click **Save**.

**Additional Information:** If the audio file doesn't play correctly, please try reuploading the on-hold music file. If this doesn't resolve the issue, please contact 8x8 Support for further assistance.