---
title: "Change music on hold in 8x8 Work for Desktop"
slug: "change-music-on-hold-in-8x8-work-for-desktop"
updated: 2026-05-05T12:21:28Z
published: 2026-05-21T21:27:32Z
canonical: "help.8x8.com/change-music-on-hold-in-8x8-work-for-desktop"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change music on hold in 8x8 Work for Desktop

## Objective

Changing your selected hold music through 8x8 Work for Desktop.

## Applies to

- 8x8 Work for Desktop
- 8x8 Express

## Procedure

1. Log in to 8x8 Work for Desktop.
2. Click **Settings**.
3. Select **Account Settings**.
4. Scroll down to *Music-on-hold settings*.
5. Click **Change**.
6. Select an existing audio file, or click **+ Create audio files** to record or upload a new audio file.
  - **Uploading an Audio file**
    1. Select **By Uploading an Audio file**.
    2. Give the file a **name**. Optional: Leave a **note** for yourself to tell what the file is for.
    3. Click the **musical note** and browse your computer to find the correct audio file, or drag and drop an audio file onto the screen.
    4. Click **Save**.
    5. Click **Select** to the right of the audio file you would like to use.
  - **Calling a Number To Record**
    1. Select **By Calling a Number to Record**.
    2. Give the file a **name**. Optional: Leave a **note** for yourself to tell what the file is for.
    3. Type in the **Phone Number or Extension** you would like it to dial.
    4. Select **Call Now**.
    5. The system will call you. Follow the prompts to record your greeting.
    6. Select **Finished Recording**.
    7. Click **Save**.
    8. Click **Select** to the right of the audio file you would like to use.
7. Click **Save** to update the changes.