---
title: "Change Post-Processing Timeout for an Agent in 8x8 Contact Center"
slug: "change-post-processing-timeout-for-an-agent-in-8x8-contact-center"
updated: 2026-05-17T17:34:29Z
published: 2026-05-21T21:25:40Z
canonical: "help.8x8.com/change-post-processing-timeout-for-an-agent-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change Post-Processing Timeout for an Agent in 8x8 Contact Center

## Objective

Change post-processing timeout for an 8x8 Contact Center agent.

## Applies To

- 8x8 Contact Center
- Post-Processing

## Procedure

This allows how much time Contact Center must wait before assigning a new interaction from the queue to an agent who has just completed an interaction. The post-processing timeout enables agents servicing the selected queue to perform any necessary post-interaction tasks before receiving a new interaction.

1. Log in to Configuration Manager for Contact Center.
2. Select **Queues/Skills**.
3. Select **Edit** (pencil icon).
4. Select the desired time from the Post-Processing Timeout options.

> [!NOTE]
> Note:
> 
> If Post-Processing Time is set to zero, there will be no post-processing time and the next interaction waiting in the queue will be offered immediately.

![PostProcessingTimeout.JPG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/7080?sv=2026-02-06&spr=https&st=2026-11-03T22%3A20%3A07Z&se=2026-11-03T23%3A20%3A07Z&sr=c&sp=r&sig=olbEuART1p0hNvKAGuX00TIjdayzATfTUMiaF4rg80A%3D)
5. Select **Save**.