---
title: "Change the Auto Attendant Greeting in 8x8 Admin Console"
slug: "change-the-auto-attendant-greeting-in-8x8-admin-console"
updated: 2026-05-17T17:31:18Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/change-the-auto-attendant-greeting-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change the Auto Attendant Greeting in 8x8 Admin Console

## Objective

Configure your IVR (Interactive Voice Response) options with a brand-new audio file greeting at any time.

## Applies To

- Auto Attendant
- Admin Console

## Procedure

You can record and select greetings to play on specific holidays in advance.
**This flexibility gives you the power to:**

- Let callers know that your office is closed for a holiday.
- Promote special sales and offers for callers to hear on selected dates, before the caller selects a menu option.
- Prepare special IVR instructions for callers on specific dates, when you anticipate a high call volume.

> | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Note-20Icon.png) | **Note:** Define rules for key input processing. If user inputs no key, replay menu X times. This rule will only take effect if there is a key option defined. If none is defined, it will just route to the configured "Target". |
> | --- | --- |

### Access Auto Attendant Greetings

1. Log in to **[Admin Console](https://login.8x8.com/)**.
2. Click **Auto Attendants**.
3. Click **Edit** (pencil icon) to the right of the Auto Attendant you wish to edit.
4. If you have a holiday schedule set up, select it from the drop-down.
5. Go to *Call Handling Menus* (Menu list to the left of Details) and select one of the following:
  - **Weekdays**
  - **Holidays**
  - **Alternate**
6. Select one of the following:
  - **Open Hours Menu**
  - **Closed Hours Menu**
  - **Lunch Hours Menu**
7. Click **Change** to the right of the pre-existing audio file. **Note**: If no audio file is selected, it will display **Select File**.  
![2019-08-16_11-37-47.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10165)
8. Click **+ Create Audio Files**.
9. Upload or record a holiday-specific greeting.
  - Select **By Uploading an Audio File** to upload an existing audio file from your computer. Continue below to **Upload Greetings**.
  - Select **By Calling a Number to Record** to record a greeting through a call to your phone. Continue below to **Record a New Greeting**.

### Upload Greetings

1. Select **By Uploading an Audio File**.
2. Enter the **Title** of your recording.
3. Click the center of your screen or drag an audio file to the *Upload your Audio* *File* window. **Note**: Audio files are limited to 5 MB and must be in an accepted file format: .au, .wav, and .mp3.
4. Click **Save**.

### Record a New Greeting

> | ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Note-20Icon.png) | The user must have a license assigned in order to make a call and record the greeting. |
> | --- | --- |

1. Select **By Calling a Number to Record**.
2. Enter the **Name** of your recording and the **Phone Number** or **Extension** on which you wish to record your initial greeting.
3. Click **Call Now** and follow the instructions on the call.
4. Click **Save**.

### Test Your Greeting

1. Click the tab of the menu you want to test.
2. Click **Test Open Menu** in the top right corner.
3. Enter a **Phone Number or Extension**.
4. Click **Test**. You should receive a call to hear the greeting for your selected menu.