---
title: "Change the Dial Plan for an 8x8 Contact Center User"
slug: "change-the-dial-plan-for-an-8x8-contact-center-user"
updated: 2026-05-17T16:39:35Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/change-the-dial-plan-for-an-8x8-contact-center-user"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change the Dial Plan for an 8x8 Contact Center User

## Objective

Change the Dial Plan for an 8x8 Contact Center user.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center

## Procedure

1. From Configuration Manager for Contact Center, select **Users.**
2. Select Edit next to the desired user.
3. Navigate to **Phone** > **Outbound Calling** > **Dial Plan.**
4. Choose a Dial Plan to translate outbound dialing numbers. Select from the International Numbering Plan, North American Numbering Plan, or any custom plan defined for the tenant. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_eea0f9003169dc35abc8cbe00fe172311.png?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A59Z&se=2026-11-03T23%3A40%3A59Z&sr=c&sp=r&sig=feuQ2HZ33yWkqsif4J0yi6rSa8%2BNNLuzClqFWzTJHoM%3D)
5. Select **Save**.

### Additional Information:

**Question**: How do I enable agents to click a specific number before dialing out?

**Answer**: That is not a feature supported by 8x8