---
title: "Change Voicemail Email Notification Settings for a User or Call Queue"
slug: "change-voicemail-email-notification-settings-for-a-user-or-call-queue"
updated: 2026-04-21T14:15:16Z
published: 2026-05-21T21:28:00Z
canonical: "help.8x8.com/change-voicemail-email-notification-settings-for-a-user-or-call-queue"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Change Voicemail Email Notification Settings for a User or Call Queue

## Objective

Change voicemail email notification settings for a user or call queue.

## Applies To

- 8x8 Work
- Admin Console

## Procedure

**Users**

1. Log in to [Admin Console](https://apps.8x8.com).
2. Select **Users**.
3. Select **Edit** (pencil icon) to the right of the User you wish to edit.
4. Select **Voicemail Settings**.
5. Select your notification preference from the drop down menu.
  - *Disable Notification* = No notifications
  - *Notification only* = Sends a notification that the user has received and email. (The user need to check the voicemail in the application directly)
  - *Attachment only and delete original voicemail* = Sends email with voicemail attachment and deletes the voicemail from the users extension
  - *Attachment only* = Sends email with attachment and leaves voicemail on the users extension for later access via application
6. Enter the email address to be notified.
7. Select **Save**.

> [!NOTE]
> **Note:**
> 
> Voicemails left via a Ring Group will show the Ring Group's name then VM at the beginning of the email Subject. Voicemails left directly on a user's extension will display VM exclusively.

**Call Queue**

1. Log in to [Admin Console](https://apps.8x8.com).
2. Select **Call Queue**.
3. Select **Edit** (pencil icon) to the right of the Call Queue you wish to edit.
4. Select **Voicemail Settings**.
5. Select your notification preference from the drop-down menu.
  - *Disable Notification* = No notifications
  - *Notification only* = Sends a notification that the user has received an email. (The user needs to check the voicemail in the application directly)
  - *Attachment only and delete original voicemail* = Sends email with voicemail attachment and deletes the voicemail from the user's extension
  - *Attachment only* = Sends email with attachment and leaves voicemail on the user's extension for later access via the application
6. Enter the email address to be notified.
7. Select **Save**.