---
title: "Changes in Admin Console Do Not Reflect Immediately in Analytics for 8x8 Work"
slug: "changes-in-admin-console-do-not-reflect-immediately-in-analytics-for-8x8-work"
updated: 2026-04-20T16:38:55Z
published: 2026-05-21T21:26:29Z
canonical: "help.8x8.com/changes-in-admin-console-do-not-reflect-immediately-in-analytics-for-8x8-work"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Changes in Admin Console Do Not Reflect Immediately in Analytics for 8x8 Work

## Symptom

After a change is made in a user's Department field in Admin Console, Analytics for 8x8 Work > Call Report > Extension Summary does not reflect the change that was made.

## Applies To

- Analytics for 8x8 Work
- Admin Console

## Resolution

Wait 24 hours before running the report after having made changes to the user's Department.

## Cause

After a change is made in a user's Department field in Admin Console, there is a delay (up to 24 hours) between the moment the change was made to the moment it is reflected in Analytics for 8x8 Work > Call Report > Extension Summary.