Question
Why are the changes I made in the CRM Integration Profiles not reflecting for the end users currently assigned to the profile?
Applies To
CRM Integration Profiles
8x8 Contact Center for Salesforce
8x8 Work for Salesforce
8x8 Contact Center for Microsoft Dynamics
8x8 Work for Microsoft Dynamics
8x8 Contact Center for Zendesk
8x8 Work for Zendesk
8x8 Contact Center for NetSuite
8x8 Work for NetSuite
8x8 Contact Center for Zoho
8x8 Work for Zoho
Answer
The option "Allow users to edit" is enabled by default. When this is enabled, any changes made to the Profile will not be automatically applied to the end users. Ensure the “Allow users to edit” is disabled (unchecked) to automatically applied andy changed settings to end users assigned to the Profile.
Additional Information
If enabled, the configured options will only be applied when the user is first created and assigned to the Profile. If an admin changes a setting, the change will not be reflected for any of the end users.