---
title: "Changing Multi-Factor Authentication (MFA) and Getting Backup Codes in 8x8 X Series"
slug: "changing-multi-factor-authentication-mfa-getting-backup-codes-8x8-x-series"
updated: 2026-05-17T17:54:42Z
published: 2026-05-21T21:28:43Z
canonical: "help.8x8.com/changing-multi-factor-authentication-mfa-getting-backup-codes-8x8-x-series"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Changing Multi-Factor Authentication (MFA) and Getting Backup Codes in 8x8 X Series

## Objective

Changing and getting backup codes for multi-factor authentication (MFA) in 8x8 X Series.

## Applies To

- 8x8 X Series
- Login Security

## Procedure

1. From the[**Application Panel**](https://apps.8x8.com), click on the **User Profile menu** (top-right) and choose **Application Password MFA**. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/18765?sv=2026-02-06&spr=https&st=2026-11-03T23%3A12%3A03Z&se=2026-11-04T00%3A12%3A03Z&sr=c&sp=r&sig=ndOraQgym39jIYVabOt2IdZeDyVbhcz62izwqIEgwM8%3D)
2. From there, you can add/change/remove authentication methods. Please note that once enabled by an administrator, users must have at least one method enabled at all times. ![clipboard_e9ddfa9ef286529f5f12bf467af2c1108.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/18766?sv=2026-02-06&spr=https&st=2026-11-03T23%3A12%3A03Z&se=2026-11-04T00%3A12%3A03Z&sr=c&sp=r&sig=ndOraQgym39jIYVabOt2IdZeDyVbhcz62izwqIEgwM8%3D)

To ensure continued access, even in the event that a user loses access to their second factor, it is recommended that users get Backup Codes and store them somewhere secure. These one-time-use codes can be entered during the login flow in place of SMS, E-mail, or Authentication App. To enable these, click **+ Add another** and choose **Backup Codes**.

> [!NOTE]
> Note
> 
> It is not recommended for Backup Codes to be the only authentication method a user has configured.

If you are not a system administrator, you will need to contact your administrator to reset the MFA on your account.