Checking Firmware Version for Extensions in Analytics for 8x8 Work

Objective

 Check the firmware version for each device associated with an extension in Analytics for 8x8 Work.  

Applies To

• Analytics for 8x8 Work

Procedure

1. Log in to Analytics for 8x8 Work.

2. From the left menu, select Device Report, then select Device Status.

3. You will notice a map on the bottom half of the screen under End Point Status Detail. Select the detailed view button on the top right-hand side of this map.

4. You will now see a list of extensions on your PBX which have a physical device associated with them.

5. Under the UserAgent column you will see the device model being used followed with the firmware version.