---
title: "Checking Order Status and Purchase History in My 8x8 (Support Portal)"
slug: "checking-order-status-and-purchase-history-in-my-8x8-support-portal"
updated: 2026-10-20T19:20:28Z
published: 2026-10-20T19:20:28Z
canonical: "help.8x8.com/checking-order-status-and-purchase-history-in-my-8x8-support-portal"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Checking Order Status and Purchase History in My 8x8 (Support Portal)

## Objective

Finding order status, shipping status, tracking IDs, and order invoices within the 8x8 Support Portal.

## Applies To

- 8x8 Support Portal
- Order Status
- Purchase History
- Tracking Number
- All Regions

## Procedure

### 8x8 Support Portal

1. Log in to [your 8x8 Application Panel](https://sso.8x8.com).
2. Select **My 8x8**.
3. Select **Purchase History**
4. Here you can view the Order Number, Order Status, Shipping Status, Tracking ID, and Order Date. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10955?sv=2026-02-06&spr=https&st=2026-11-03T23%3A42%3A21Z&se=2026-11-04T00%3A42%3A21Z&sr=c&sp=r&sig=044rd5zc1B9HU7TPqe%2BD3S1Jyvv9QZANK1EON3IPx24%3D)
5. To view the Order, select **View Order Detail**. The Order will open in a separate browser tab. A sample order is shown below. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10954?sv=2026-02-06&spr=https&st=2026-11-03T23%3A42%3A21Z&se=2026-11-04T00%3A42%3A21Z&sr=c&sp=r&sig=044rd5zc1B9HU7TPqe%2BD3S1Jyvv9QZANK1EON3IPx24%3D)

## Orders in the 8x8 Customer Billing Portal

Your orders also appear in the 8x8 Customer Billing Portal, but they are not invoices and they do not behave like one.

On either the **Open Invoices** or **Paid Invoices** tab, a line item that you **cannot view** is an **order**, not an invoice. Nothing is missing and there is nothing to retrieve — orders are not issued as invoice documents. You can review the order itself in the 8x8 Support Portal.

> [!NOTE]
> Note:
> 
> Equipment, devices and shipping are paid at the time of the order and are billed separately from your monthly service charges. They do not appear as recurring charges on your bill.

### To view the order and its status

Use the **Purchase History** steps above. Purchase History is where your order number, order status, shipping status, tracking ID and order date are held, and where you can open the order itself using **View Order Detail**.

### Frequently Asked Questions (FAQs)

#### *Q: I have a line item on my Open or Paid Invoices tab that I cannot view. Why?*

***A****: Because it is an order, not an invoice. A line item you cannot view indicates an order. Review it in the 8x8 Support Portal — go to My 8x8 and select Purchase History.*

#### *Q: Where do I find my order number, status or tracking ID?*

***A****: In Purchase History. It shows the Order Number, Order Status, Shipping Status, Tracking ID and Order Date for each order.*

#### *Q: Why is my equipment order not on my monthly bill?*

***A****: Equipment and shipping are paid at the time of the order and billed separately from your monthly service charges, so they do not appear as recurring charges.*

#### *Q: How do I download an actual invoice?*

***A****: See How to Download Invoices and Statements of Account. Invoices are on the Open Invoices and Paid Invoices tabs and can be downloaded as a PDF.*

## Additional Information

**Invoices and billing**

- [How to Download Invoices and Statements of Account](/support/docs/how-to-download-invoices-from-billing-portal)
- [Understanding your 8x8 bill](/support/docs/understanding-your-8x8-bill-2026-rewrite)
- [New Customer Billing Portal](/support/docs/new-customer-billing-portal)

**Getting help**

- [Find Your Account ID and Billing Telephone Number](/support/docs/find-your-account-id-and-billing-telephone-number)
- [Billing Portal Login Troubleshooting](/support/docs/billing-portal-login-troubleshooting)
- [Create a Case with 8x8 Billing Support](/support/docs/create-a-case-with-8x8-billing-support)