---
title: "Checking Warning Messages on Poly Phones"
slug: "checking-warning-messages-on-poly-phones"
updated: 2026-05-21T18:19:13Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/checking-warning-messages-on-poly-phones"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Checking Warning Messages on Poly Phones

## Symptom

I'm seeing crosses against the phone symbol, or an exclamation symbol in the top right corner, of my phone but I am not receiving an error message on the screen.

## Applies To

- Poly VVX models

## Resolution

You can manually check warning messages that don't automatically pop-up.

1. Press the button with the **House** symbol.
2. Using the directional pad navigate to **Settings**.
3. Scroll down to option **Status**.
4. Scroll down to option **Diagnostics**.
5. Scroll down to option **Warnings.**

## Additional Information

If this does not fix the issue, conduct a hard reset on your Poly device to restore the phone to its original settings. See [How to Reset Poly Phone to Factory Default Settings](/support/docs/how-to-reset-poly-phone-to-factory-default-settings).