---
title: "Provision Cisco 3PCC Phones for VoIP Service"
slug: "provision-cisco-3pcc-phones-for-voip-service"
updated: 2026-05-17T17:27:06Z
published: 2026-05-21T21:28:43Z
canonical: "help.8x8.com/provision-cisco-3pcc-phones-for-voip-service"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Provision Cisco 3PCC Phones for VoIP Service

## Objective

Provision [supported](https://www.8x8.com/products/devices/compatibility) or non-supported Cisco 3PCC phones for 8x8 VoIP service.

## Applies To

- 8x8 supported / BYOP “Bring Your Own Phone” (Cisco Multiplatform Phones “3PCC”)
- 8x8 non compatible (Cisco Enterprise Phones “CP”)

8x8 supports the following Cisco 3PCC phones listed [here](https://www.8x8.com/products/devices/compatibility).

- Phones not purchased from 8x8 must follow the procedures below.
- Cisco 3PCC phones that are not listed in the link provided are considered 3rd party non-supported SIP devices.

To ensure supported CISCO 3PCC devices can be provisioned with 8x8, compatible and non-compatible Cisco Models are:

- **Compatible**: Cisco 3PCC series 7800, 8811, 8841, 8851 and 8861 Product Name will have 3PCC e.g. **CP-88xx-3PCC** or **CP-78xx-3PCC** where **xx** is the full model as example 8841
- **Non-compatible**: **CP-88xx-K9** or **78xx-K9** are not compatible or supported by 8x8 VoIP Services. These are specific to Cisco Enterprise Models
- **How to Convert Cisco Models to compatible Firmware**: [Cisco how to guide converting models to supported firmware](https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-7800-series/guide-c07-742786.html). 8x8 cannot assist on converting. Consult Cisco.

## Procedure

### Identify the Product Name

From the Cisco phone, press the applications settings **Key ![Button.jpg](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9961)**

1. Navigate to **Status** > **Product information** > **Product Name** confirm **3PCC** shows, example CP-8841-3PCC.

If the display is not showing 3PCC, refer to the Cisco documents to properly identify and update to a supported firmware version. For more information, see [What is the recommended firmware for 8x8 phones and analog adapters?](/support/docs/what-is-the-recommended-firmware-for-8x8-phones-and-analog-adapters)

- [Cisco 8800 Series Multiplatform firmware data sheet](https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-8800-series/ip-phone-8800-multiplatform-firmware-ds.html)
- [Cisco 7800 Series Multiplatform firmware data sheet](https://www.cisco.com/c/en/us/products/collateral/collaboration-endpoints/unified-ip-phone-7800-series/datasheet-c78-738031.html)

### Provision the Phone

1. Connect the phone to the network and power it on. (If you will be using a computer to complete provisioning setup, ensure the phone and computer are on the same VLAN/subnet.)
2. Verify that the device has a valid factory-installed device certificate: **Applications** > **Status** > **Product Info** > **Certificate**. Scroll down to look for the message ***Certificate: Installed***. If you do not see this, the phone cannot be provisioned for use with 8x8.
3. Factory reset the phone: **Settings** > **Device Administration** > **Factory Reset** > **OK**. ***Note****: Ensure the phone and computer are on the same VLAN/subnet to complete the following steps.*
4. On the device, press **Settings** > **Status** > **Network Status** > **IPv4 Status**
5. Note the phone's **IP address** and enter it on a web browser.

> [!NOTE]
> Note:
> 
> Most browsers use HTTPS by default, but when factory reset Cisco devices use HTTP so you should enter something like this:
> 
> - http://10.0.0.1

http://10.0.0.1
6. At the top right click **Admin Login** > **Advanced**
7. Click on **Voice** > **Provisioning**
8. For *Profile Rule* insert https://cisco.8x8.com/cisco/$MA.cfg ![Cisco_8861_Standard_Provisioning-600x363.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/9962)
9. Click **Submit All Changes** (Phone should reset).
10. Once the phone boots back up, manually reboot the phone again.
11. Wait 30 seconds. The phone will reboot again on its own. It should display *Phone not active yet*.
12. Activate the phone using the activation code.