---
title: "How do I claim phone numbers in Admin Console?"
slug: "claim-phone-numbers-in-8x8-admin-console"
tags: ["admin console"]
updated: 2026-09-11T15:06:49Z
published: 2026-09-11T15:06:49Z
canonical: "help.8x8.com/claim-phone-numbers-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How do I claim phone numbers in Admin Console?

## Purpose

To claim (reserve) an available 8x8 phone number in the Admin Console so it can later be assigned to a user or service.

## Applies To

- Admin Console
- Phone Numbers

---

## Before You Start

You must have:

- Administrator access
- Available phone numbers to claim
  - If no numbers are available, you may need to purchase additional licenses or request assistance from 8x8 Support. (see [How to Order](/support/docs/add-lines-buy-phones-or-upgrade-existing-services))

---

## What It Means to “Claim” a Phone Number

Claiming a phone number reserves it for your account. After claiming a number, you can assign it to:

- A user
- An auto attendant
- A ring group
- Other 8x8 services

---

## Procedure: Claim a Phone Number

1. Log in to [Admin Console.](https://admin.8x8.com/)
2. Select Phone Numbers.
3. Click Claim Phone Number. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/28901(1)?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A27Z&se=2026-11-03T23%3A40%3A27Z&sr=c&sp=r&sig=dXo%2Fm4qUBz%2BaXTr%2FielKNu7%2FoOnWRNi0UhSIcktSZ5o%3D)
4. Select the Country for the number you want to claim.
5. Select the Number Type:
  - Regular – Standard business numbers
  - Toll-Free – Numbers included only if your service plan supports toll-free The screen displays the number of Regular and Toll-Free numbers currently available. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/28902(1)?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A27Z&se=2026-11-03T23%3A40%3A27Z&sr=c&sp=r&sig=dXo%2Fm4qUBz%2BaXTr%2FielKNu7%2FoOnWRNi0UhSIcktSZ5o%3D)
6. Apply filters:
  - Filter by Number (Starts With, Contains, Ends With), or
  - Filter by Location (choose a location from the dropdown)
7. Click Search to view available numbers that match your criteria.
  - If the area or country code you need isn't available, you will need to [create a case with 8x8 Support.](/support/docs/create-a-case-with-8x8-support)
  - If no numbers are available, you will need to [purchase a new license](/support/docs/add-lines-buy-phones-or-upgrade-existing-services).​​​​​​​
8. In the results list, check the box next to the number you want to claim. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/28903(1)?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A27Z&se=2026-11-03T23%3A40%3A27Z&sr=c&sp=r&sig=dXo%2Fm4qUBz%2BaXTr%2FielKNu7%2FoOnWRNi0UhSIcktSZ5o%3D)
9. Click Claim Phone Numbers.
10. A confirmation message will appear once the number has been successfully claimed.

---

## Expected Result

The selected phone number has been claimed and is now available in your account

You can assign it to a user or service at any time.

---

## Filtering Phone Numbers (Reference)

You can filter your phone numbers in Admin Console using the following categories:

## Availability

- Assigned – Already assigned to a user/service
- Available – Ready to assign ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/28899(1)?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A27Z&se=2026-11-03T23%3A40%3A27Z&sr=c&sp=r&sig=dXo%2Fm4qUBz%2BaXTr%2FielKNu7%2FoOnWRNi0UhSIcktSZ5o%3D)

## Porting Status

Shows the progress of numbers being ported into the 8x8 system:

- **Porting Complete** – Successfully ported
- **Porting Pending** – Currently in progress
- **Porting Failed** – Porting attempt unsuccessful
- **Pre-Porting** – Numbers uploaded in bulk and flagged for future porting

## Number Type

- **Regular**
- **Toll-Free** (only visible if your service plan includes toll-free numbers)

---

## Troubleshooting (Claiming Number Issues)

#### No Numbers Available

If the search returns:

“Sorry! None of the phone numbers matched this search.”This means no numbers are available for the selected country or criteria.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/28900(1)?sv=2026-02-06&spr=https&st=2026-11-03T22%3A40%3A27Z&se=2026-11-03T23%3A40%3A27Z&sr=c&sp=r&sig=dXo%2Fm4qUBz%2BaXTr%2FielKNu7%2FoOnWRNi0UhSIcktSZ5o%3D)

### What to do next

Open a case with 8x8 Support and provide:

- The country where you need numbers
- Your local business address in that country
- Number type needed (Geographic or Toll-Free)
- Quantity of numbers needed

8x8 Support will work with the **Global Number Provisioning** team and inform you if additional documentation is required.

## Additional Information

To add an additional number to a user, see this [article](/support/docs/add-additional-phone-numbers-for-a-user-in-admin-console).

**Q: Can I claim or purchase a non-VoIP phone number?**

A: 8x8 is by definition a VoIP company and a VoIP carrier; any number coming from 8x8 will be labeled as a VoIP number. There is no feature to mask this.

**Q: Can I assign a local number to a toll-free number?**

A: No. Local numbers can not be assigned to a toll-free number; they can only be assigned to an extension.

**Q: Will I get charged for having multiple phone numbers on my account?**

A: 8x8 doesn't charge by the phone numbers; it charges by the licenses needed to assign those phone numbers to an extension.