---
title: "Configuration Manager for Contact Centre not showing in 8x8 Application Panel"
slug: "configuration-manager-for-contact-centre-not-showing-in-8x8-application-panel"
updated: 2026-05-15T17:39:00Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/configuration-manager-for-contact-centre-not-showing-in-8x8-application-panel"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuration Manager for Contact Centre not showing in 8x8 Application Panel

## Symptom

Configuration Manager for Contact Centre not showing in 8x8 Application Panel for users that are assigned a Contact Centre Admin role.

## Applies To

- 8x8 Application Panel

## Resolution

1. Login to Admin Console
2. Roles & Permissions, Assignments
3. Remove all VCC Admin roles from the affected user
4. Add back only 1 VCC Admin role for athe affected user
5. Log back in to the Application Panel
6. Check if Configuration Manager for Contact Centre now shows

## Cause

The VCC Admin role has not been correctly applied in the backend database that controls the Application Panel.