---
title: "Configure Custom 0 Dial Out for Voicemail in 8x8 Admin Console"
slug: "configure-custom-0-dial-out-for-voicemail-in-8x8-admin-console"
updated: 2026-05-17T17:32:05Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/configure-custom-0-dial-out-for-voicemail-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Custom 0 Dial Out for Voicemail in 8x8 Admin Console

## Objective

Setting up the ability to press zero in the middle of a voicemail prompt to route back to the operator.

## Applies To

- Admin Console
- Voicemail Settings

## Procedure

1. Log in to Admin Console.
2. Click **Users**.
3. Click **Edit** (pencil icon) to the right of the User you wish to edit. ![2019-07-30_10-21-37.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6789?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A00Z&se=2026-11-03T23%3A41%3A00Z&sr=c&sp=r&sig=nFVYqXR0uIw95PWdgmgG3hnvCQPWraltTWouvBWIJzA%3D)
4. Under *Voicemail Settings*, toggle ON (blue) the setting to enable Custom 0 Dial Out. ![2019-08-16_11-04-37.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/6790?sv=2026-02-06&spr=https&st=2026-11-03T22%3A41%3A00Z&se=2026-11-03T23%3A41%3A00Z&sr=c&sp=r&sig=nFVYqXR0uIw95PWdgmgG3hnvCQPWraltTWouvBWIJzA%3D)