---
title: "Configure Password Policies in 8x8 Contact Center"
slug: "configure-password-policies-in-8x8-contact-center"
updated: 2026-05-17T17:34:20Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/configure-password-policies-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Password Policies in 8x8 Contact Center

## Objective

Define password policies and set rules on password length, formation, password duration, and common password practice for users to follow while creating their passwords.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center
- Password Policies

## Procedure

1. Log in to your [8x8 Application Panel](https://apps.8x8.com).
2. Select **Configuration Manager for Contact Center**.
3. Select **Security**.
4. Select the **Password Policies** tab.
5. Configure the desired settings.

![vccPasswordPolicies.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/7094?sv=2026-02-06&spr=https&st=2026-11-03T23%3A42%3A13Z&se=2026-11-04T00%3A42%3A13Z&sr=c&sp=r&sig=wjMtH0DDy%2BGG7qJDDybAKMCjqSsDJddvUVPj5z2yiP8%3D)

### Available Options

- **Password Expires (In days)**: Defines how long a password is alive. After the specified duration, the password expires and needs to be changed.
- **Enforce Password History**: Defines the number of previous passwords (or no passwords) to be remembered by the system. It prevents users from using the previous passwords when creating a new one.
- **Minimum Password Length**: Defines a minimum length for a password. Restricts agents from choosing a password less than the specified length.
- **Password Complexity Requirement**: Defines if a password must be set with a certain complexity, requiring different types of characters.
- **Password Question Requirement**: Defines if the answer to a security question in the agent profile can be the same as the password or not.