---
title: "Configure Salesforce SSO for Admin Console"
slug: "configure-salesforce-sso-for-admin-console"
updated: 2026-05-17T17:46:01Z
published: 2026-05-21T21:28:57Z
canonical: "help.8x8.com/configure-salesforce-sso-for-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configure Salesforce SSO for Admin Console

## Objective

Configure Salesforce SSO for Admin Console. The 8x8 Single Sign On option (SSO) in Salesforce allows users of the 8x8 Work for Salesforce integration to sign in to both Salesforce *and* their 8x8 extension simultaneously, using only their Salesforce login credentials.

This guide applies specifically to 8x8 **Admin Console** user accounts.

## Applies To

- **8x8 Integration for Salesforce v3.x (Maestro)**
- Admin Console
- Salesforce
- SSO

## Procedure

The configuration steps below must be performed in both Salesforce and 8x8 Admin Console by an administrator of those accounts.

Once configured, the 8x8 SSO feature in Salesforce is applied globally, affecting all 8x8 Work users assigned in the 8x8 Work call center in Salesforce.

> [!WARNING]
> Important:
> 
> **The 8x8 SSO option in Salesforce operates independently of external Single Sign On services.** When using both an external Single Sign On service (such as Okta or Azure) to govern user application access, **and** the 8x8 SSO option in Salesforce, the user's Salesforce/Okta/Azure Username must be added as the Third Party username, as shown in Step 1 below.

### Configuring an Admin Console User Profile for 8x8 SSO

1. Log in to [Admin Console](https://login.8x8.com).
2. From the **Home** page, click **Users**.
3. Click the **Edit** (pencil) icon of the user you are modifying. ![clipboard_e9b866821b405a94ff8864d32300a534a.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14685)
4. Click on or scroll down to the **Third Party Integration** section near the bottom of the page.
5. Under **Third Party**, click on the drop-down menu and select **Salesforce ID**.
6. Enter the user's Salesforce **Username**.
7. Click **Save** at the bottom of the page to confirm your changes.

No other configuration is required for the latest 8x8 Integration for Salesforce (v3.x, or Maestro).

![clipboard_eba343a3b689020510e688befd241bdaa.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14684)

> [!NOTE]
> Important Note:
> 
> The 8x8 Work for Salesforce integration is not a softphone—it does not provide or affect phone audio in any way. This means that users of the 8x8 integration in Salesforce must **also** log in to either 8x8 Work or 8x8 Work Mobile, or must have a physical phone assigned and active on their 8x8 extension.