---
title: "Create a Call Queue in Admin Console"
slug: "create-a-call-queue-in-admin-console"
updated: 2026-06-29T15:46:16Z
published: 2026-06-29T15:46:16Z
canonical: "help.8x8.com/create-a-call-queue-in-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a Call Queue in Admin Console

## Objective

Create a Call Queue in 8x8 Admin Console.

## Applies To

- 8x8 Admin Console
- Call Queues

## Procedure

1. Log in to 8x8 Admin Console.
2. Select **Call Queues** ![2019-08-19_14-22-37.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/2069(1)?sv=2026-02-06&spr=https&st=2026-11-03T23%3A11%3A04Z&se=2026-11-04T00%3A11%3A04Z&sr=c&sp=r&sig=P898j%2Bj5OTGw7ieCPmOxfyFYV6dI624jBfBGhGJATP8%3D)
3. Select **Create Call Queue**. ![2019-02-07_11-22-23.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/2067(1)?sv=2026-02-06&spr=https&st=2026-11-03T23%3A11%3A04Z&se=2026-11-04T00%3A11%3A04Z&sr=c&sp=r&sig=P898j%2Bj5OTGw7ieCPmOxfyFYV6dI624jBfBGhGJATP8%3D)

> [!NOTE]
> Your title goes here
> 
> *If you have not created a Call Queue before, select* ***Create Call Queue*** *in the middle of the page.* ![2019-02-07_11-17-17.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/2068(1)?sv=2026-02-06&spr=https&st=2026-11-03T23%3A11%3A04Z&se=2026-11-04T00%3A11%3A04Z&sr=c&sp=r&sig=P898j%2Bj5OTGw7ieCPmOxfyFYV6dI624jBfBGhGJATP8%3D)

****Question**: Can a person bypass the IVR message in a Call Queue?**

**Answer**: No. If a prerecorded message is playing, callers must listen to it in full before they can press a key to route to voicemail. As a workaround, you can add a short note at the beginning of your recording letting callers know they can press `2` to skip straight to voicemail.

> [!NOTE]
> Important Note
> 
> *The initial queue greeting will only play if all agents are currently busy.*

****Question**: What type of license needs to be enabled for a user to become a member of a Call Queue?**

**Answer**: Users need a user's profile that has at least an X1 license assigned to it before it can be added to a Call Queue.