---
title: "Create a Chat Script in 8x8 Contact Center"
slug: "create-a-chat-script-in-8x8-contact-center"
updated: 2026-05-19T11:54:17Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/create-a-chat-script-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a Chat Script in 8x8 Contact Center

## Objective

Create a chat script in 8x8 Contact Center.

## Applies To

- 8x8 Contact Center
- Chat

## Procedure

1. Go to the **Script** tab.
2. Click **Chat**. The [add] option appears. For a complete list of objects and their descriptions, refer to [Summary of Chat Script Objects](/documentation/docs/content-summary-of-chat-script-objects).
3. Click **[add]**.
4. Select **Schedule** from the chat objects. This object performs a particular sequence of script operations when the contact center is open or closed.
  1. Enter a name for the **Object Tag**.
  2. Select an existing schedule from the list of **Select Schedule**.
  3. Click **OK**.
5. Click **[add]** next to **Open** and then:
  1. Select **Forward to Queue**, enter a name for the object tag, select a queue, and click **OK**. This object forwards a chat interaction to a specific chat queue, such as the sales or main queue.
  2. Select **CVB Online**, enter a name for the object tag, and click **OK**. CVB Online refers to a chat design element, such as a chat button, chat invitation, chat form, or chat window, which can be used on your website during the business hours.
  3. Select **Greeting Message** and click **OK**. This object displays the greeting message to invite customers to the chat session. [Optional] Append <@skipQueue@> to your message to offer the option to skip queue in the chat window.
  4. [Optional] Select **Skip queue**, enter [the relevant parameters,](/documentation/docs/content-summary-of-chat-script-objects#skip-q) and click **OK**. This object gives customers the option to opt out of waiting in the chat queue and send an email offline. It can only be triggered in the greeting message object.
6. For the **CVB Online**, click **[add]**:
  1. Select **Online button**, enter a name for the object tag, select a button from the dropdown, and click **OK**.
  2. Select **Invitation**, enter a name for the object tag, select an invitation from the dropdown, and click **OK**.
  3. Select **Pre-chat form**, enter a name for the object tag, select a pre-chat form from the dropdown, and click **OK**.
  4. Select **Chat Window**, enter a name for the object tag, select a chat window from the drop down, and click **OK**.
7. Click **Close**, then click **[add]**.
  1. Click **CVB Offline**, enter a name for the object tag, and click **OK**. This object refers to a chat design element, such as a chat button or chat form, that activates on your website during closed hours.
  2. Click **add offline button** next to **CVB Offline**, enter a name for the object tag, select a button, and click **OK**.
8. Click **Save** to save your chat script.
9. To edit the details, click any object and select **edit**. An edit window opens up. To view the details, double-click any object. The View details window appears. You can also click **edit** from inside the View details window.
10. To undo the changes click **Revert**.
11. Click the ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/Icon-DownloadPNG_18x18.png) on the script page to generate a PDF image and save it locally. The PDF printout is generated containing the script name, date, and time of print. Supervisors and administrators can review and modify the script as needed.

### Use the Script or Embed the Code in Your Website

1. Within the Script, navigate to the **Code** tab.
2. Select the **chat channel** from the list. ![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15315)
3. Click **Generate Code**. The code appears in the window.
4. Copy and paste the code to a page where you want to insert a chat button on your website.
5. This script does not interfere with the button layout. It must be included in the same page and within the body section of the web page, preferably just before the ending tag.
6. Click the Chat button you just created. The **Chat** window opens.![chat_window.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/15316)

## Additional Information

8x8 Contact Center comes with default Online/Offline buttons, Invitation, Pre-chat form and Chat Window. To customize your own, go to the **Chat Design** tab in Configuration Manager for Contact Center.