---
title: "Create a Custom Dial Plan in 8x8 Contact Center"
slug: "create-a-custom-dial-plan-in-8x8-contact-center"
updated: 2026-05-15T17:29:18Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/create-a-custom-dial-plan-in-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a Custom Dial Plan in 8x8 Contact Center

## Objective

Create a custom dial plan in 8x8 Contact Center.

## Applies To

- 8x8 Contact Center

## Procedure

1. Log in to **Configuration Manager for Contact Center.**
2. From the Home page, select the **Dial Plans** tab.
3. Click **+** to add a new dial plan.
4. In the **Add new Dial Plan** window, enter the following information for each rule you wish to include:
  - Dial Plan Name : Enter a name for the new dial plan.
  - Dialed String Match Pattern: Define a calling number pattern to apply the dial plan using regular expressions. A regular expression provides a concise and flexible means for matching strings of text, or patterns of characters. Most commonly used regular expressions are:
    - ^ - Matches the starting position of the string.
    - . - Matches any single character.
    - * - Matches the preceding element 0 or more times.
    - $ - Matches the ending position of the string.
    - [ ] - Matches a single character contained within the brackets. For example, [2-9] specifies any digit from 2 through 9.
    - ( ) - A marked sub-expression within which you define a string to match.
    - For example, the pattern ^([2-9][0-9][0-9][0-9][0-9][0-9][0-9])$ defines a 7-digit sequence where the first digit is not 0 or 1.
    - > [!NOTE]
> **Note:**
> 
> Defining a dial plan requires sound knowledge of regular expressions.
  - Rewrite Translation: Define the treatment for the number that matches the specified calling number pattern. For example, the pattern ^([2-9][0-9][0-9][0-9][0-9][0-9][0-9])$ and treatment 1650$1 prepends a 7-digit input with "1650". $1 represents pattern within the (). If you input 5551212, the treatment converts the number to 16505551212.
  - Rule Comment: Gives a brief description of the treatment received by the rule.
5. Drag and drop the rules once created to change the order.
6. (Optional, but recommended) Enter a sequence of digits and click **Test** to validate the calling number patterns and treatments you have defined. The first matched rules shows a tick to indicate a match.
7. Click **Save**.

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