Create a Menu in an 8x8 Contact Center Script

Objective

Create a menu option to prompt the caller to press 1 for Sales, or press 2 for Support.

Applies To

• 8x8 Contact Center

• Configuration Manager for Contact Center

• Inbound Phone Scripts

Procedure

1. Log in to Configuration Manager for Contact Center.

2. Click Scripts.

3. Click Edit (pencil icon). 

4. Click on the node (where you want to add the menu options) > click Add.

5. In Insert Object, select Say.

   • Object tag: "1 sales 2 support".

   • Value to play: Free text.

   • Text to play: "Press 1 for Sales, press 2 for Support."

   • Playback options: Interruptible.

6. Click OK.

7. Click on Say [1 sales 2 support] then click Add.

8. In Insert Object, select Menu.

   • Object tag “main menu”.
     

9. Click OK.

10. Click on 1 then click Add.

11. In Insert Object, select Forward to Queue.

    • Object tag: FWD to Sales Q

    • Queue name: %your inbound sales queue%

    • Queue timeout: %as desired%

12. Click OK.

13. Click on 2 then click Add.

14. In Insert Object, select Forward to Queue.

    • Object tag: FWD to Support Q

    • Queue name: %your inbound support queue%

    • Queue timeout: %as desired%

15. Click OK.

16. Click Save.