---
title: "Create a Menu in an 8x8 Contact Center Script"
slug: "create-a-menu-in-an-8x8-contact-center-script"
updated: 2026-05-19T10:32:36Z
published: 2026-05-21T21:28:15Z
canonical: "help.8x8.com/create-a-menu-in-an-8x8-contact-center-script"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a Menu in an 8x8 Contact Center Script

## Objective

Create a menu option to prompt the caller to press 1 for Sales, or press 2 for Support.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center
- Inbound Phone Scripts

## Procedure

1. Log in to **Configuration Manager for Contact Center**.
2. Click **Scripts**.
3. Click **Edit** (pencil icon).
4. Click on the **node** (where you want to add the menu options) > click **Add**.
5. In **Insert Object**, select **Say**.
  - Object tag: "1 sales 2 support".
  - Value to play: Free text.
  - Text to play: "Press 1 for Sales, press 2 for Support."
  - Playback options: Interruptible.
6. Click **OK**.
7. Click on **Say [1 sales 2 support]** then click **Add**.
8. In **Insert Object**, select **Menu**.
  - Object tag “main menu”. ![clipboard_e2b7e94980289757ee754fdf3ec0c7744.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/clipboard_e2b7e94980289757ee754fdf3ec0c7744.png?sv=2026-02-06&spr=https&st=2026-11-03T23%3A40%3A14Z&se=2026-11-04T00%3A40%3A14Z&sr=c&sp=r&sig=qzTy4w4NxqfdM9pwLHpttBfOKMZrKnS3Of0Q7D4c11s%3D)
9. Click **OK**.
10. Click on **1** then click **Add**.
11. In **Insert Object**, select **Forward to Queue**.
  - Object tag: FWD to Sales Q
  - Queue name: %your inbound sales queue%
  - Queue timeout: %as desired%
12. Click **OK**.
13. Click on **2** then click Add.
14. In **Insert Object**, select **Forward to Queue**.
  - Object tag: FWD to Support Q
  - Queue name: %your inbound support queue%
  - Queue timeout: %as desired%
15. Click **OK**.
16. Click **Save**.