---
title: "Create a Rerouting Plan for Contact Center in 8x8 Admin Console"
slug: "create-a-rerouting-plan-for-contact-center-in-8x8-admin-console"
updated: 2026-04-17T13:24:52Z
published: 2026-05-21T21:27:17Z
canonical: "help.8x8.com/create-a-rerouting-plan-for-contact-center-in-8x8-admin-console"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create a Rerouting Plan for Contact Center in 8x8 Admin Console

## Objective

Create a rerouting plan for 8x8 Contact Center using Admin Console.

## Applies To

- 8x8 Contact Center
- Call rerouting

## Procedure

1. Log in to [Admin Console](https://apps.8x8.com).
2. Click **Channels & logins routing**.
3. Under *Alternative Plan* click **Configure**.
4. Under *Voice Channels*, select the **channels to reroute traffic from**.
5. Click **Edit Routing Plans**.
6. Select **Forward calls**.
7. Enter a phone number.
8. Click **Save**.