---
title: "Create an Agent Status Widget in Analytics for Contact Center"
slug: "create-an-agent-status-widget-in-analytics-for-contact-center"
updated: 2026-05-17T17:34:03Z
published: 2026-05-21T21:28:29Z
canonical: "help.8x8.com/create-an-agent-status-widget-in-analytics-for-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create an Agent Status Widget in Analytics for Contact Center

## Objective

Create an Agent Status widget in Analytics for Contact Center.

## Applies To

- Analytics for Contact Center

## Procedure

### Add an Agent Status Widget to your Dashboard

1. Click ![clipboard_e5f8bec1251d084bd3304d6fa706daf9c.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/11093?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D) to open the drop-down menu.
2. Select **Agent Status**. ![AgentStatus.png](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/11094?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)

### Set the Parameters for the Widget

1. Name your widget. ![AgentStatusSettings.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/11095?sv=2026-02-06&spr=https&st=2026-11-03T23%3A59%3A36Z&se=2026-11-04T00%3A59%3A36Z&sr=c&sp=r&sig=9LCKxPmsz5OuwCwbYUrkYOsDZXwKnopTipjoqYrCBLI%3D)
2. Under **Display Statistics By,** select to sort the data via a single queue or by agent groups.
3. Select the **Queue** or **Group** for which you want to view agent status data.
4. **Enable Dynamic Filtering** is off by default. This means the widget will only display data for the queue you selected. If you toggle dynamic filtering on, the data in the widget will update when you click on other widgets.
5. Click **Save**.
6. Grab the bottom right corner of the widget to size it to your liking. If adding multiple widgets to your dashboard, you can position them by dragging and dropping them.
7. Click **Save**.