---
title: "Create an Auto Attendant Greeting in 8x8 Admin Console"
slug: "create-an-auto-attendant-greeting-in-8x8-admin-console"
updated: 2026-05-17T17:39:01Z
published: 2026-05-21T21:26:45Z
canonical: "help.8x8.com/create-an-auto-attendant-greeting-in-8x8-admin-console"
stale: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create an Auto Attendant Greeting in 8x8 Admin Console

## Objective

Create an Auto Attendant greeting in Admin Console.

## Applies To

- Admin Console
- Auto Attendant

## Procedure

### Step 1: Log in to Admin Console

1. Log in to the **8x8 Admin Console**.
2. Click **Auto Attendants**.

---

### Step 2: Create or Edit an Auto Attendant

- To create a new Auto Attendant, click **Create Auto Attendant**.
- To update an existing Auto Attendant, click the **Edit** (pencil) icon next to the Auto Attendant.

---

### Step 3: Select the Call Handling Menu

1. In the **Call Handling Menus** section, select the menu where you want to add or update a greeting.

> [!NOTE]
> Note:
> 
> You must assign a **Site** to the Auto Attendant before the Call Handling Menus are available.

---

### Step 4: Choose a Greeting Option

You can configure the greeting in one of the following ways:

1. **Use Text-to-Speech**
  - Enter the text you want read aloud by an automated voice.
  - Click Save.
2. **Skip Playing Prompt**

- No greeting is played.
- Calls go directly to the menu options.
- Click **Save**.
- **Play Audio (Recorded** **Greeting**) **and then** click **Select File,** then continue to Step 5 to record a greeting.

![](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/10332)

1. ### Step 5: Record an Audio Greeting
2. Click + **Create Audio Files.**
3. From the pop-up menu, select **By Calling a Number to Record**
4. Enter:
  - A **name** for the recording
  - The **phone number or extension** to call
5. Click **Call Now**.
6. Answer the call and **record your greeting**.
7. Save the recording.

---
8. ### Result

Your Auto Attendant greeting is now saved and will play for callers based on your configured menu settings.

### Step 6: Confirm and Finish
9. Wait for confirmation that the audio file has uploaded successfully.
10. Click Finished only after receiving the confirmation.
11. End the call.