---
title: "Create an SMS Channel for 8x8 Contact Center"
slug: "create-an-sms-channel-for-8x8-contact-center"
updated: 2026-05-11T09:29:09Z
published: 2026-05-21T21:25:58Z
canonical: "help.8x8.com/create-an-sms-channel-for-8x8-contact-center"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create an SMS Channel for 8x8 Contact Center

## Objective

Add a new SMS channel to the 8x8 Contact Center.

## Applies To

- 8x8 Contact Center
- Configuration Manager for Contact Center

## Procedure

1. Log in to your [8x8 Application Panel](http://apps.8x8.com).
2. Select **Admin Console**.
3. Select **SMS**.
4. Select **Campaign**.
5. Ensure that **Your Campaign's Status** is verified.

> [!NOTE]
> Note:
> 
> For details on how to complete the SMS campaign registration in the Admin Console, see [SMS Campaign Registration Admin Console Configuration](/support/docs/sms-campaign-registration-admin-console-configuration).
6. Contact your 8x8 Account Manager or sales representative to add the required license for SMS channels for 8x8 Contact Center. **Example:** SMS Enabled Local Number-VOSVC0219-US.
7. Ensure that the phone numbers for use with the SMS channels are available in the Admin Console.

> [!NOTE]
> Note:
> 
> The phone numbers will be assigned to the 8x8 Contact Center during the process to provision the SMS channels.
8. Your 8x8 Account Manager or sales representative will create an order to provision the SMS channels.

## Additional Information

For details on finding which phone numbers are available in Admin Console, see [How can I see what numbers I have available in 8x8 Admin Console?](/support/docs/how-can-i-see-what-numbers-i-have-available-in-8x8-admin-console)

For details on how to claim a phone numbers in Admin Console, see [Claim Phone Numbers in 8x8 Admin Console](/support/docs/claim-phone-numbers-in-8x8-admin-console).