---
title: "Create Analytics for Contact Center Dashboard for Call Queue Summary"
slug: "create-analytics-for-contact-center-dashboard-for-call-queue-summary"
updated: 2026-05-19T11:54:25Z
published: 2026-05-21T21:28:29Z
canonical: "help.8x8.com/create-analytics-for-contact-center-dashboard-for-call-queue-summary"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://help.8x8.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Create Analytics for Contact Center Dashboard for Call Queue Summary

## Objective

Create a dashboard to view call queue summary information, such as how many calls are waiting in the queue, or the average time of answering calls.

## Applies To

- Analytics for Contact Center
- Contact Center Dashboard
- Call Queue Wallboard

## Procedure

1. Log in to Analytics for Contact Center.
2. Go to the Dashboards Tab and select **New**.
3. Click ![1.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14382?sv=2026-02-06&spr=https&st=2026-11-03T23%3A58%3A14Z&se=2026-11-04T00%3A58%3A14Z&sr=c&sp=r&sig=EMKRZEP1X%2Fy1oaWyVAmJqcPZkE6nFgAzm25ZiMCqkvY%3D), and select to add a **Queue Summary** widget from the drop-down menu. ![2.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/1046?sv=2026-02-06&spr=https&st=2026-11-03T23%3A58%3A14Z&se=2026-11-04T00%3A58%3A14Z&sr=c&sp=r&sig=EMKRZEP1X%2Fy1oaWyVAmJqcPZkE6nFgAzm25ZiMCqkvY%3D)
4. In the widget that opens on the right, enter the name of the widget. ![3.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/1045?sv=2026-02-06&spr=https&st=2026-11-03T23%3A58%3A14Z&se=2026-11-04T00%3A58%3A14Z&sr=c&sp=r&sig=EMKRZEP1X%2Fy1oaWyVAmJqcPZkE6nFgAzm25ZiMCqkvY%3D)
5. Under **View Metrics As**, select to view the data in tabular or graphical format. The chart refreshes every five seconds.
6. Select the queues you supervise. Click ![44.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14381?sv=2026-02-06&spr=https&st=2026-11-03T23%3A58%3A14Z&se=2026-11-04T00%3A58%3A14Z&sr=c&sp=r&sig=EMKRZEP1X%2Fy1oaWyVAmJqcPZkE6nFgAzm25ZiMCqkvY%3D) next to Queues, and click **Configure** to select from the drop-down list of queues, or search the list to add specific queues quickly. ![55.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14383?sv=2026-02-06&spr=https&st=2026-11-03T23%3A58%3A14Z&se=2026-11-04T00%3A58%3A14Z&sr=c&sp=r&sig=EMKRZEP1X%2Fy1oaWyVAmJqcPZkE6nFgAzm25ZiMCqkvY%3D)
7. Click Save. It saves the queue summary widget. ![6.PNG](https://cdn.us.document360.io/e3a59e39-abd3-4423-964c-0a4008dc5673/Images/Documentation/14384?sv=2026-02-06&spr=https&st=2026-11-03T23%3A58%3A14Z&se=2026-11-04T00%3A58%3A14Z&sr=c&sp=r&sig=EMKRZEP1X%2Fy1oaWyVAmJqcPZkE6nFgAzm25ZiMCqkvY%3D)

## Additional Information

For more information on creating widgets, see [Create a Dashboard Using Widgets](/documentation/docs/create-a-dashboard-using-widgets).